Is your daily commute plagued with potholes? Thanks to a new service provided by the Texas Department of Transportation, reporting potholes on state maintained roadways is now as simple as a click of your computer mouse.
The new initiative, "Report a Pothole," available online at www.txdot.gov, was developed to make it easier and faster for Texans and visitors to the Lone Star State to report maintenance issues on Texas highways, according to TxDOT.
"The new system is part of the agency's ongoing move toward transparency and better customer service," a recent letter from TxDOT District Engineer Maribel P. Chavez to the city stated. "It also gives citizens the opportunity to be a part of the maintenance solution by providing several million pairs of eyes to help TxDOT crews identify problems and preserve the state's expansive transportation infrastructure."
According to Tracy Riggs with the city of Stephenville, State Highways 67, 281 and 377 are included in TxDOT's maintenance jurisdiction. Riggs said portions of the highways that serve as city thoroughfares, including Washington Street, Graham Street, Lingleville Highway and the Northwest Loop are also the state's responsibility.
How it works
After logging on to the TxDOT website, txdot.gov, click the "Report a Pothole" link under the "Quick Links" menu.
Internet users will then be directed to a maintenance issue form, which asks for contact information and allows reporters to address a number of issues, including pothole and pavement conditions, road maintenance, roadway debris or dead animals, signage or message board problems, mowing or trimming needs, guardrail damage and traffic signals. Space is also provided to allow users to report the exact location of the issue, including city, street address and cross street as well as a comment box to provide further details.
Motorists who want to report problems by telephone can call 888-885-8248 from 8 a.m. - 5 p.m. Monday - Friday, but evening and weekend callers may leave a voicemail, which will be returned on the following business day.
Got a local issue?
In her letter, Chavez said the state expects a number of trouble tickets will be filed that should be addressed by county or city road crews. In such cases, the problem spotters will be directed to contact the appropriate jurisdiction.
According to www.ci.stephenville.us, area residents who want to report a street light outage should call the city at 918-1292, while potholes or other problems can be reported to street superintendent Tony Gonzales at 918-1293.
Like the state, the city also has an online form to report problems that can be accessed at www.ci.stephenville.tx.us. Click the "City Services" link on the left-hand side of the home page and select the "Streets" link. The interactive form link is visible near the bottom of the page.
The city website also states that service provided by the street department include patching, ditch cleaning, blade work, street cleaning, street signs and limited tree cutting due to vision blockage or hazardous limbs hanging over streets. Street cuts and other services are completed with a permit received from the City Community Development Department by contacting the inspections officer.
Area residents who live in the unincorporated parts of Erath County are asked to contact their respective commissioners.