Everyone knows the drill when it comes to dialing 9-1-1. But anyone could crumble under the pressure to make split second decisions that could save a life.
10-year-old Christy Tipps, however, knew exactly what to do when her mother needed urgent assistance.
Christy was home enjoying Valentine's Day with her mother when the afternoon took a turn for the unexpected.
Her mom fell down and needed immediate medical assistance, but couldn't reach a telephone to call for help.
Christy found her mother shortly after and instinctively knew what to do.
"I was nervous but tried not to panic," Christy said. "I called 9-1-1 and tried to tell them as much as I could."
Christy reported to dispatchers her mother's legs were "not working."
The recording reveals Christy remained calm while answering all of the dispatcher's questions about the medical emergency.
On Monday, the Dublin City Council and North Texas Council of Governments (NTCOG) recognized her "heroic" phone call. Nancy Dana, NTCOG public educator and operations specialist, presented Christy with a medal, certificate of achievement and T-shirt.
"Christy used 9-1-1 at the right time, stayed calm and did everything she was supposed to do in an emergency," Dana said. "She is a real 9-1-1 hero."