Last month, four Stephenville Police Department dispatchers were nominated for their excellent service by the North Central Texas Council of Governments and were recognized Tuesday by the Stephenville City Council.
“The North Central Texas Council of Governments (NCTCOG) is in charge of all the 911 operations and training for 14 counties in the North Texas area,” said SPD Lt. James Gresham. “Every year they take nominations for different awards.”
Kristi Metsgar received the 911 Supervisor of the Year award out of those 14 counties.
“Kristi was nominated by her employees and she received that award, which is a pretty big deal because they only give out one of those,” Gresham said.
Lori Lesnett received the 911 Professional Award.
“This is recognition of career service and she has been a dispatcher for about 18 years now, so she got this for her hard work,” Gresham said. “I believe they give out four of these awards.”
Deana Poston and Nicole McKenzie were nominated as Team of the Year.
“A team is nominated for a particular incident, so they were nominated but did not receive the award but even being nominated is a pretty good recognition,” Gresham said.
The incident was described and read aloud at the city council meeting by Police Chief Jason King.
“During a major incident, Ms. Poston remained on the phone with the 911 caller to offer comfort and support until help arrived at the scene,” King said. “Ms. McKenzie handled all incoming phone calls and radio traffic from emergency responders in order to allow Ms. Poston to remain on the line with the 911 caller. Teamwork such as this is essential to public safety and the telecommunications profession.”
The Stephenville Police Department currently has 12 dispatchers.